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Jack Henry Integration - RingCentral Direct RCCC and RCX Customers

RingCentral’s integration with Jack Henry & Associates provides seamless connectivity between RingCentral Contact Center/RCX and Jack Henry's Symitar Quest for Credit Unions.

This integration enhances customer authentication via IVR for self-service, automated announcements, and Data Directed Routing.

Agents receive customer account information automatically through screen pop-ups when calls are routed. This streamlined process improves efficiency and customer service delivery. Customers can opt for VPN or Non-VPN packages.

Features:

• Member/Customer Authentication
• Screen Pop
• Self-Service
• Data Directed Routing
• Automated Announcement

Standard packages include either VPN or Non-VPN options. Custom feature integrations are available as separate add-ons.

Multi-year terms align with the Customer’s Agreement, with a minimum term of one year. Customers with less than one year remaining on their Agreement will agree to a coterminous use of Jack Henry services.

A minimum one-year term is required for the Jack Henry integration. Customers are billed for one-time implementation services and usage of the integration. Billing cadence and pricing are detailed in the customer’s order form.

By integrating Jack Henry's solutions with RingCentral, Smart Dog IT provides Credit Unions with advanced, efficient, and secure customer service tools. This partnership enhances customer interactions through seamless data integration, ensuring streamlined processes and superior service delivery.

Choose Smart Dog IT's Jack Henry integration for a robust fintech solution that meets your Credit Union's needs.